Plain Old Telephone (POTS) lines are long past their prime. Today’s phone systems leverage internet and cloud technologies to provide voice, data, and video communications.
Although home phones have gone the way of home radios, the desk phone is not dead. In fact, many companies are expanding their desk phone deployment due to enhanced flexibility and features.
Feature-rich call center options are not just for large businesses. Today's on-premise and cloud-hosted phone systems come standard with (or have flexible add-on options for) built-in call center features.
