UCaaS is growing: did your organization take the leap yet? UCaaS isn’t just seeing a steady growth rate—the industry is expected to grow at 20.6% CAGR annually until at least 2030. If your organization is still on the fence, then here are 5 reasons why any organization of any size or industry should make 2024 the year they take the leap.
What is UCaaS?
Before we convince you, it’s essential to understand what UCaaS is:
UCaaS is a customizable delivery model that supports multiple internal and customer-facing communication functions (telephony, apps, instant messaging, unified messaging, A/V meetings technology, and communication tools built into business processes) based on each organization’s unique needs. And, with a third-party provider (like CM3) managing the entire ecosystem, it is a cost-effective solution that frees up your IT department for other important initiatives.
5 Reasons to Take the Leap
1) UCaaS connects employees across different locations and work setups.
Every organization has employees who work together but don’t work face-to-face. Remote employees will need to collaborate with in-office employees. Two employees across the country from each other will need to communicate.
Employees working different shifts in the same physical location must share updates and verify tasks. UCaaS solutions create a universal, standardized set of processes for communicating and connecting without using unauthorized third-party tools or leaving a spotty record.
2) UCaaS saves money with a personalized tech stack that fits immediate and long-term business needs.
At first, it might seem that selecting various tools as your organization needs them is the best way to personalize a tech stack. But this is expensive and complicated:
- On-market tools purchased directly by organizations often have bloatware and features that you don’t need or that require a “Plus” plan just to access a critical element.
- Building a tech stack one piece at a time can result in costly overlaps and just as expensive gaps.
- It also limits choices based on compatibility with previous selections, driving up costs and complications.
- Cancellation costs, licenses left on the table, and the cost of migration (think lost productivity) add up.
Instead, UCaaS can be personalized with just the right features and then scaled up as needed, thereby saving money while ensuring forward compatibility.
3) Build a scalable tech stack that’s easy to manage.
Just like every organization needs a business plan, every organization needs a technology plan to keep pace with growth and changes in the market. UCaaS models are straightforward to scale up and down, making them ideal for the following:
- Scaling businesses that are growing at a fast rate
- Slowly growing companies that see growth at radically different rates year after year
- Seasonal businesses that need to scale up and down following peak and off-peak months
- Trying to manage a dynamically sized tech stack is hard work, and it can use up an internal IT expert’s entire workweek.
It’s also easy for self-managed companies to forget about licenses, run into cancelation complications, or jump to a new pricing tier just because of a few extra licenses—for each platform. With UCaaS, all those to-dos are your telecom provider’s responsibility.
4) Prioritize cybersecurity with a contained ecosystem.
Small- and medium-sized businesses are a target for cyberattacks. While every organization needs a comprehensive cybersecurity plan, building your tech stack for data integrity and close communication is essential.
With UCaaS, internal and client-facing communications happen across known platforms and secure channels. There’s a much lower risk of cybersecurity issues when your employees aren’t finding third-party apps because they don’t like the limited or disparate options the company provides.
5) UCaaS isn’t one-size-fits-all.
Every business is unique, and UCaaS accounts for that. Whether an organization needs top-notch video communication tools for live meetings and recording training demos or needs the most reliable instant messaging and virtual fax tools for field service workers, the correct UCaaS configuration is out there.
Bottom line: It’s more than just the concept and the tools that make UCaaS so versatile. It’s because your telecom provider handles setup and implementation, integration, and ongoing support. Each tool can be leveraged as effectively as possible, whether or not you have an in-house IT team.