I.T. Help Desk Technician, Level II

Position responsibilities include:

  • Respond to and resolve customer technical support issues via telephone, email, in person, and remote access software
  • Participate in system roll out with client and IT staff, and complete delegated tasks to meet deadlines
  • Installation and configuration of a network-based management system Install and configure web/application servers (software and server roles)
  • Troubleshoot and maintain networking software and IT infrastructure products
  • Acceptance testing of our software applications
  • Deploying and supporting hosted VOIP systems
  • Deploying and supporting on-premise VOIP systems
  • Deploying and supporting Microsoft Office 365 ecosystem
  • Documentation of all customer interactions in ticketing system
  • Periodic work schedule flexibility

Qualifications / Experience

  • IT Support, 1 year (Preferred)
  • Post-secondary classes/ associates degree in technology
  • Customer service experience
  • Help Desk support experience

This Job Is Ideal for Someone Who Is:

  • People-oriented – enjoys interacting with people and working on group projects
  • Achievement-oriented – enjoys taking on challenges, even if they might fail
  • Innovative – prefers working in unconventional ways or on tasks that require creativity

Work Authorization/Security Clearance (if applicable)

  • Criminal Background Check, PA Child Welfare and FBI fingerprinting clearance required; other clearances as required by state/districts of job sites
  • DMV check
  • Pre-employment drug screening and random drug testing during employment

AAP/EEO Statement

CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.

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