As remote and hybrid-location work increases, so too does the demand for VoIP (voice over internet protocol) phone systems and for good reason. VoIP provides a level of mobility, scalability and flexibility not seen by traditional phone systems. And even if you have a more traditional, on-site business, VoIP should be something you’re considering.
What it is:
Essentially, VoIP technology enables telephone calls to be made over the internet, rather than through the analog-frequency, twisted cables of legacy phone systems. The data on VoIP travels in digital form through wired or wireless network built on an Android backbone.
- One common yet inaccurate objection to VoIP is that if the internet goes down, then there would be no phone capabilities. Actually, if the phone system goes down due to lack of network, calls can be forwarded to mobile phones and other devices. This means weather issues and power outages no longer present the business risk they once did.
2. More Device and Phone Options
- IP connectivity allows users to diversify the types of phones available within the system, including Android interface, traditional enterprise, and portable devices.
- Softphone solutions (those on a PC or mobile device) can also be deployed.
3. Lower Migration and Management Costs
- A transition to a VoIP solution does not mean abandoning existing infrastructure and equipment. Rather, it is very common to integrate the existing investment into a new IP solution.
- VoIP consolidates local and long-distance business communications and enables a single network that can be shared by all organization locations, rather than having to build and maintain multiple networks.
- When communicating through copper wiring or POTS, the signal must travel across long, physical distances which can lead to failure. Having communications occur through the cloud allows for less physical transfer points and more reliable communication. Less wires mean less of a hassle, and cuts down on time and resources spent organizing and maintaining wires throughout your building and network.
- Like the internet, VoIP is 100% portable, meaning you take your phone number with you wherever you go.
- VoIP allows you to quickly scale your phone system to your business needs. Essentially, you can flex up or down instantly without purchasing more phone lines or equipment.
- You can enjoy all the telephony features that were available on a traditional network on a VoIP network, plus much more. Call parking, forwarding, hunt groups, HD voice, and call conferencing are all available features.
- Because the majority of a VoIP network is conducted via software rather than hardware, advanced features are available on the end points. This allows for any employee to be able to utilize advanced features, such as videoconferencing, document share, and virtual meeting spaces, which increases productivity and simplifies operations.
- Faxes and voicemails can be routed to specific email accounts associated with certain extensions.
- You can even obtain a phone number with a “local” area code even if your business is not physically based in that location.
7. Integration with other Business Systems
- VoIP easily integrates with your existing business systems, without requiring modification of those applications or IT infrastructure. For example, outbound calls can be placed via Outlook or other email systems, and customer records can be viewed during the inbound call with said customer.
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